999 staff went back to the stone-age pen and paper method to jot down details of emergencies as the new Command Point system juddered to a halt.
Technicians were attempting to install the software to replace a creaking 20 year old system and appear to have come spectacularly a cropper.
According to an announcement from the London Ambulance Service (LAS), calls are now being logged through its old system – following a rather calamitous attempt to implement “a new 999 computer system yesterday morning (8 June)”.
While problems were affecting the software, the call staff were forced to resort to the “manual system for taking 999 calls”, which is fancy talk for an Argos mini-biro on the back of a fag packet.
There will be a “comprehensive review” into the problems seen during the botched introduction of the new system.rush to
Thankfully, normal service has been resumed using the old system, and they are responding to 999 calls as normal.
According to the Health Service Journal, the board had been told that system failure was high risk, with potentially catastrophic consequences and a cost overrun.
Drivers were told to pack their A-Zs ahead of the attempt to install the software.