Sony suffered from two attacks which knocked out the networks and handed over credit card details of its users.
Stringer wrote that the outage will end in the coming days. We assume that is will be after Sony updates server software which allowed hackers to walk into the network. Insecurity experts have pointed out that Sony was running out-of-date unpatched servers.
The letter admits that it had been a frustrating time for users and that the company has been concentrating on investigating the recent cyber attack and that it is “absolutely dedicated to restoring full and safe service as soon as possible.”
Stringer has remained silent on the data loss issue so far and this time he appears to be offering users an identity theft protection scheme in which US users can enroll for free. Announcements for other areas will be coming soon, he wrote.
Halfway through the note he said sorry and repeated his statement that Sony was working around the clock and around the world to restore access to those services as quickly, and as safely, as possible.
Stringer admits that Sony was too slow in informing customers of the problems.
He said that as soon as Sony discovered the potential scope of the intrusion, it shut down the PlayStation Network and Qriocity services and hired some of the best technical experts in the field to find out what happened.
Stringer wished he could have got the answers it needed sooner, but forensic analysis is a complex, time-consuming process.
He said that the hackers did their best to cover their tracks, and it took some time for its experts to find those tracks and begin to identify what personal information had — or had not — been taken.
Not really sure that is an argument. Sony could have told its punters that it had been hacked and it was looking to see what had happened. Meanwhile users should change their passwords and do something about their credit cards. In fact it just looked like Sony was hiding the reason for the outage.
Stringer did not give a date for the re-opening of the networks just saying it would happening “coming days”.