Bitdefender says sorry for cock-up

Bitdefender has apologised to its users for stuffing up their computers over the weekend.

On Friday, the security outfit’s website was packed full of users complaining that Bitdefender had caused 64-bit Windows machines to stop working.

The outfit admitted that the problem was that a recent update had detected several Windows and BitDefender files as infected with Trojan.FakeAlert.5.

The admission came a little too late for users who found key Windows files quarantined and were unable to boot their systems.

One user moaned he had 150 business clients and most of the PCs on which Bitdefender thinks everything is a virus and does not boot any more.

Bitdefender’s only answer was to say that customers should remove files from quarantine and reboot.

Users who can’t do that need to either use Windows’ Last Known Good Configuration restore or System Restore options.

Later over the weekend the outfit released a patch to fix the patch.

 

Bitdefender says sorry for cock-up

An update ate my computer

 

Bitdefender has apologised to its users for stuffing up their computers last week.

On Friday, the security outfit’s website was packed full of users complaining that Bitdefender had caused 64-bit Windows machines to stop working.

The outfit admitted that the problem was that a recent update had detected several Windows and BitDefender files as infected with Trojan.FakeAlert.5.

The admission came a little too late for users who found key Windows files quarantined and were unable to boot their systems.

One user moaned he had 150 business clients and most of the pcs on which BitDefender thinks everything is virus does not boot any more.

Bitdefender’s only answer was to say that customers should remove files from quarantine and reboot.

Users who can’t do that need to either use Windows’ Last Known Good Configuration restore or System Restore options.

Later over the weekend the outfit released a patch to fix the patch.