For those who came in late, last year Vole rolled out a free Windows 10 update to all its customers. However Which? received hundreds of complaints about the software, including repeated pop-ups regarding updates, various problems regarding printers, Wi-Fi cards, working of speakers, files being lost and email accounts no longer syncing.
Many complained about being “nagged” by Microsoft to install the new update and despite declining notifications. Which? said there have also been complaints about poor customer service from Microsoft when users contacted the company about the problems they are having, the report said.
Alex Neill, Director of Campaigns and Policy said that of 2,500 people surveyed, who had upgraded to Windows 10, more than 12 percent said they ended up rolling back to their previous version of the operating system. More than half stated that this was because the upgrade had adversely affected their PC.
”We rely heavily on our computers to carry out daily activities so, when they stop working, it is frustrating and stressful,” A, was quoted as saying. ALSO READ: Microsoft’s Cortana to help refrigerators in ‘food management,” Neill said.
“Many people are having issues with Windows 10 and we believe Microsoft should be doing more to fix the problem. Which? is now calling on Microsoft to improve its customer service and compensate its customers where appropriate.