Browder’s bot handles questions about parking ticket appeals in the UK. Since launching in late 2015, it has appealed $3 million worth of tickets. Joshua Browder’s robot can help answer questions about parking tickets.
Once you sign in, a chat screen pops up. To learn about your case, the bot asks questions like, “Were you the one driving?” and “Was it hard to understand the parking signs?” It then spits out an appeal letter, which you mail to the court. If the robot is completely confused, it tells you how to contact Browder directly.
The site is still in beta, and the full version will launch this spring.
Since laws are publicly available, bots can automate some of the simple tasks that human lawyers have had to do “manually”.
Beyond parking tickets, Browder’s bot can also help with delayed or cancel led flights and payment-protection insurance (PPI) claims.
This takes most of the expensive leg work out of a court case. Of course it can’t argue a case in front of a judge.
Browder programmed his robot based on a conversation algorithm. It uses keywords, pronouns, and word order to understand the user’s issue. He says that the more people use the robot, the more intelligent it becomes. Its algorithm can quickly analyze large amounts of data while improving itself in the process.
“As a 19-year-old, I have coded the entirety of the robot on my own, and I think it does a reasonable job of replacing parking lawyers. I know there are thousands of programmers with decades more experience than me working on similar issues,” he said.
At the moment the bot cannot give subjective advice because that would mean that they were practicing law, which only humans can legally do.