Apparently big corporations such as JPMorgan and Coca-Cola are dumping voicemail for many of their employees on the sound basis that a mailbox costs about $10 a month to run.
JP Morgan, for example, will save $3.2 million by cutting out voicemail for 56 percent of its staff. That’s about 136,000 and Coke will save $100,000 by dropping voicemail for a “few thousand staff” who still have it.
The system’s decline has mirrored the rise of texting. Five hundred sixty one billion texts were sent every month in 2014, up from 12 million in 2000.
The downside is that text does not allow you to express yourself. A voice mail message allows you to show how you are feeling about the fact that the person is not answering their phone, or how tremendously disappointed you are.
However the other side of it is that you do not have to sit through 20 minutes of someone stumbling their way through a basic sentence.
The death of voice mail was predicted in 2013 by the Harvard Business Review which concluded that “the truly productive had effectively abandoned voicemail” and using such technology was the sign of a lazy and complacent enterprise.