Smartphone users are being warned off the Motorola Atrix after claims that its Wi-Fi features will not work in a growing list of countries.
Frustration is mounting, as Motorola has failed to provide an estimated time span for a fix to Wi-Fi drivers in the top end phone.
Many users have been reporting problems that have meant that in various countries such as Slovenia, Georgia, Armenia, Russia, Liberia and others, the Wi-Fi functionality has been unavailable.
This means that users in affected countries, and those travelling to them, will be forced to use the expensive mobile data roaming charges to access the internet on their expensive handset.
Many have claimed on the Motorola support forum that their phones are unable to detect wireless networks, with the problem thought to be lying in faulty drivers.
This has been confirmed by Motorola support staff, who at first appeared willing to help. They have so far refused to give a time for an update.
The mobile company’s staff appear reluctant to give a timeframe for the update, and seemingly want to wait for a full update through Gingerbread.
“I understand it is inconvenient but at the same time it wouldn’t be advantageous to get small fixes out there and hold up big updates/upgrades,” said a member of support staff on the company’s forum.
It was added that “a fix would not come out of cycle”.
However, pressure is increasing from the Motorola customers, who are understandably demanding that something be done to fix their phones, with calls for compensation gathering.
“There are incurred costs, including having to roam your cell data connection when abroad because your hotel’s Wi-Fi is not accessible, lost income, emotional damages,” said one customer.
And the refusal to release an update out of cycle has led to further frustrations, with one expressing concerns that a fix is being postponed “indefinitely”.
TechEye has since made various attempts to contact Motorola regarding the problems to find out when the company’s customers can use their phone properly.
At the time of publishing we’ve had no reply.
*EyeSee Hey! We’ve had a reply. Motorola’s mysteriously vanishing PR team eventually came back to us, explaining that it doesn’t usually comment on updates, telling us that it would most likely not want to answer our questions.
The problems affecting customers were downplayed. Motorola says it’s not a problem which had been raised yet.
In fact, just like us, it seems that Motorola would like to find out “how many people have been affected”.
Rather than taking the valid concerns of its customers seriously, TechEye was told that “some people just like a good moan.”
As a PR strategy we have to admit it is unorthodox, so we hope that Motorola knows what it is doing by ignoring its customers in this fashion.
We might get more tomorrow.