After initially denying its phone was broken, then saying it was unimportant it was broken, Apple said that the broken phone was caused by a slightly inaccurate signal loss bar.
However, Consumer Reports said it has been able to “reproduce the signal loss that’s at the heart of the controversy” over the iPhone 4. The problem was not just caused by an an inaccurate bar display, as Apple recently claimed. “The drop had a significant effect on both call success and quality.”
Consumer Report’s Mike Gikas said that when he held the phone in the classic “death grip” the signal strength began to drop in the meter from the original three or four bars—depending on my location within the house—to zero bars.
It took five seconds for the signal to drop. However the drop had a significant effect on both call success and quality. When the phone was in the low-signal state, calls placed to it from another cell phone (a Motorola Droid, running on Verizon’s network) repeatedly failed. Calls consistently deteriorated.
The caller first heard his voice breaking up, followed by static and the dropping of the call. It all took five seconds from the death grip being applied to the call being dropped. It looks like it has nothing to do with the display, something Apple must have known when it made the statement. It is now hoping to fix the problem with a software upgrade.
Wireless experts think that the design is flawed so this will not help. It will especially not work if Apple really believes that a dodgy wireless metre is the reason for the fault.