HP accused of flogging dodgy laptops

The maker of printer ink which costs more than liquid gold is in deep hot water in China for flogging dodgy laptops.

HP is faces a government watchdog investigation after more than 170 consumers complained that its laptop was faulty.

The watchdog  will decide if the Chinese government will order a recall of the faulty notebook computers.

According to the FT, the complaint was delivered to the General Administration for Quality Supervision, Inspection and Quarantine (AQSIQ).

Apparently this long sounding name is a quality watchdog and it is supposed to investigate the quality of HP notebooks and order the company to buy back or exchange allegedly faulty machines bought by the plaintiffs and to compensate them for losses. 

It also calls for AQSIQ to request a recall of the notebooks.

The case has been organised by Laweach, a not-for-profit website that helped organise laptop users for the case.

The hardware problems are with laptops which sold since 2007 and had malfunctioning screens and overheating problems.

Apparently the problems were due to faulty graphics cards produced by Nvidia.

In July 2008, Nvidia publicly acknowledged quality problems with some graphics cards and announced it was paying PC makers to deal with resulting problems.

While HP offered an extension of warranty periods for some notebook models, that was not a thorough solution to the problem, the complaint says.

In other countries, HP offered consumers extended warranty periods for even more models and compensated them for transport costs.  In China the outfit openly discriminated against Chinese consumers.