Dell gets around to replacing dodgy Sandy Bridge motherboards

Tinbox maker Dell has finally gotten around to offering to replace the faulty motherboards with Intel’s Sandy Bridge chipset.

In a statement, Dell said it will be contacting affected customers to replace motherboards.

Dell will offer a free motherboard replacement to customers who purchased the XPS 8300, Vostro 460, Alienware Aurora desktops or the Alienware M17x R3 laptop and received it prior to 1 March.

Dell said that some PCs could contain a faulty Cougar Point chipset as the systems were shipped prior to Dell becoming aware of the fault, the PC maker said.

Dell teams will begin contacting customers with affected motherboards this week to offer them a new replacement motherboard that corrects the Cougar Point chipset problem.

The replacement motherboard and the associated service will be provided to affected customers at no charge.

The recall will take place over several weeks.

But there will be those who wondered why Dell took so long as other hardware makers have been releasing replacement mobos for at least a month.

Intel announced a design defect in the chipset, which was used in PCs alongside new Sandy Bridge processors, two weeks after the early January launch.

Dell, Hewlett-Packard and Lenovo halted shipment of PCs that paired Intel’s latest Core i5 and i7 processors with the defective chipset.

The problem meant that the SATA controller within the defective chipset could degrade over time. It hit the performance and functionality of hard drives. 

It is not as if Dell did not have a stock of decent motherboards to hand.  Its new Sandy bridge releases are uneffected by the problem.