The people who rushed out to sell their children for medical experiments or mortgage their star wars action figures to buy the new Air when it came out are starting to look like they may have jumped the gun.
The main complaints have been video anomalies and kernel panics on the new 11-inch and 13-inch models of the Macbook Air. Kernel panics are similar to the blue screen of death in Windows machines which Apple fans have historically hassled Microsoft about.
Apple Discussion forum user, DanRyb, basically stated that his 11-inch model would randomly display “weird colors in vertical lines” extending across the entire screen and the machine would freeze. He had to turn it off and turn it on again to get it to work.
One user crashed three times twice with a blank screen and once with the screen distortion.
The problem always appeared to be solved by rebooting, but means that the expensive bit of kit was suffering from the same build quality that the iPhone 4 did.
Of course users are not writing long diatribes on the Apple forums about how uselessly built Apple gear has become.
It used to be that Apple gear was expensive because it usually had a decent build and design quality. However with the iPhone 4 needing a rubber band to work, one is wondering how much over the odds people should pay for the stuff.
Apple did release a technical bulletin titled: About MacBook Air (Late 2010) Software Update 1.0 which according to Apple provides the following fixes which might help.
“MacBook Air (Late 2010) Software Update 1.0 resolves an issue where a MacBook Air (Late 2010) computer may become unresponsive while playing back movie trailers in iMovie. The update also addresses an issue where the computer may become unresponsive after waking from sleep when an external display is connected and also contains general graphics performance updates.”
Applecare is telling users that it is not aware of any problems. So they can’t be happening. Cult of the mac writer David W. Martin said that it appears his luck with Apple products is running out.
He is on his fourth iPhone 4, had problems getting a Mac Mini repaired, and is now on his second MacBook Air because the unibody cover on the bottom was warped on the first one. With typical fanboy optimism, Martin said that “if Apple continues to fix or replace things I’ll keep plugging along until my patience runs out.”
If more people’s patience started to run out with Apple perhaps it would start treating its users better.