In a letter to partners obtained by IndustryGamers, Rob Dyer, Sony’s senior vice president of publisher relations, described in detail what had happened during the hack that brought the network to its knees and handed all its user’s details to spammers and cyber criminals.
Dyer also said that it would do everything it could to support its partners. However, it stops short of telling its partners exactly how or if it was going to compensate its partners for the PSN downtime.
There are elements of trying to get the partner on-side by saying it deeply regrets that this incident occurred, and it’s working closely with the FBI to get the culprits who committed this crime against “our consumers, our partners and our company”.
It mis-judges things a bit by saying that partners “would understand the problem of cybercrime is in society today”. Many of its partners would understand the problem. This is one of the reasons that they update their internet facing servers with the right patches. They certainly do not let client details sit around unprotected.
The letter assured them that although no company was immune, Sony was confident that the consumer data will be protected by the security around.
Then comes a liberal helping of grease, where the partner is described as being “valued”. It says Sony was doing its best to bring the services back online as soon as possible.
Not surprisingly the partners were pretty miffed at the letter and promptly leaked it.
One partner, Capcom, has said the PlayStation Network’s lengthy outage has cost the firm “hundreds of thousands, if not millions”.
The PlayStation Network is back online for developers in some regions, with a select group said to be testing the service before it’s made publicly available again.
However, the last thing we heard was that the network would not be up and running until the end of May.