The first to go will be customer service representatives, followed by truck and taxi drivers.
According to market research company Forrester, the robots, or intelligent agents, represent a set of AI-powered systems that can understand human behaviour and make decisions on our behalf.
Forrester’s Brian Hopkins said in the report that already we are seeing virtual assistants like Alexa, Cortana, Siri and Google Now as well as chatbots and automated robotic systems. While these are quite simple, over the next five years they will become much better at making decisions on our behalf in more complex situations.
While robots are great for companies they are not so good for blue collar employees with little in the way of education or skills.
Forrester predicts that in 2021 a disruptive tidal wave will begin. Solutions powered by AI/cognitive technology will displace jobs, with the biggest impact felt in transportation, logistics, customer service and consumer services.
However, six percent of the industry is huge, particular as western economies have been pants at creating new jobs or providing cheap education so people can move into new areas.