PC components and Christmas loot get delayed

The bad weather means that Santa won’t be delivering to some households this year, while companies may face a backlog on chips that have to be flown in from the US.

With the weather causing chaos in the UK, technology companies have already began warning consumers that their deliveries may not arrive on time.

We had first hand experience of this when a scheduled delivery by Dixons failed to arrive yesterday. Instead we received a call informing us that “because of the snow” we wouldn’t get our goodies until Christmas eve.

And it doesn’t look like we would have had more luck with any of the major companies. Dabs told us: “As a result of the continuing bad weather we have decided to temporarily remove our ‘Next Day’ and ‘Scheduled Specific Day’ delivery services from the delivery options.

“We are sorry but the bad weather which over the past week has affected driving conditions across most of the UK and Ireland is unfortunately affecting some of our deliveries. Our couriers are trying their best to get your delivery to you but as you can imagine it is proving difficult in areas that are experiencing particularly bad conditions. Therefore there may be a delay in you receiving your order.”

It added that athough it was aware that not all areas of the UK had experienced heavy snow fall, its main depots were located throughout the UK.  

Meanwhile, Amazon said customers in Scotland were having delays of up to three days, while deliveries to the rest of the UK taking “up to two days longer than usual”.

The weather has also forced the company to move the Christmas deadline for its popular Super Saver Delivery service forward by two days to today.

“Weather conditions are affecting both domestic and international deliveries and all of our carriers are working to clear their backlogs,” it said on its site.

However, it’s not just consumers that are suffering with distributors and freight companies admitting that it’s been tough to get deliveries of CPUs and DRAM from the US.

A source for a freight courier company, which works with major couriers and computer manufacturers told Techeye that there were four million stranded parcels in warehouses in the US, with more added every day.

“With the UK airports closed everything is stacking up. We’re already hearing that there could be a supply issue if the weather continues,” he told us.

Avnet, one of the largest distributors of electronic components, including connectors and semiconductors, and computer products also confirmed that it had seen delays from the US.
A representative for the company told Techeye: “Some delays are inevitable in these conditions with the weather being as it is.

“However, we’re trying to manage the situation as best as we can.”

And of course, with a crisis, experts have jumped onto the bandwagon to give their two pence worth.

Steve Smith, SVP EMEA at Manhattan Associates said: “With millions of Christmas gifts stranded due to heavy snowfall, retailers need to take action to ensure their supply chains don’t become frozen by the harsh weather conditions, leaving customers disappointed and without the items they have paid for.

“In the era of multi-channel purchasing, suppliers and retailers must ensure they are properly prepared – whatever the weather – to deliver on customer promises. The increased volume of product orders during the festive season and extreme weather conditions presents huge challenges which can be tackled by having a flexible and agile supply chain.”