A Freedom of Information (FoI) request by TechEye has discovered why the UK’s Insolvency Service web services and emails were out of service between Tuesday the 7th of April and the evening of Thursday the 9th of April.
The Insolvency Service said: “There was a specific hardware failure caused by a storage disk issue. The root cause has been identified and a firmware patch has been issued to prevent any re-occurrence.”
The government department said the contractors for its IT system is Atos IT Services UK Limited.
The response to the FoI request said: “The problem became apparent to users on the morning of Tuesday 7th April and was resolved by the evening of Thursday 9th April. Customers were
able to contact the Insolvency Service throughout via phone.”