Uber Technologies Chief Executive Travis Kalanick admitted that it was time for him to “grow up” and get help after a video was published showing him getting into a slanging match with one of his drivers who complained about pay rates.
Bloomberg published a video of Kalanick, a co-founder of the company, arguing with a driver who tells him that rates have been cut and he has lost money. The 40-year-old Kalanick responds angrily that some people don’t take responsibility for their own actions.
The video is the latest in a series of challenges and embarrassments for the ride service. The driver in a dash cam tells Kalanick, a passenger, that “people are not trusting you anymore,” and complains that rates for drivers have fallen.
Kalanick responds, “Some people don’t like to take responsibility for their own shit. They blame everything in their life on somebody else. Good luck!”
In his statement released later Tuesday, Kalanick said he was ashamed for treating the driver disrespectfully, and he apologized to the driver and others.
“It’s clear this video reflects me – and the criticism we’ve received is a stark reminder that I must fundamentally change as a leader and grow up. This is the first time I’ve been willing to admit that I need leadership help and I intend to get it,” he wrote.